Human resources and business service professionals include human resources specialists and management, advertising and marketing consultants. Workers in this occupational group are employed throughout the public and private sectors in management consulting firms, advertising agencies, government agencies or in their own businesses.
A Day in the Life
Listen to A Day in the Life
Human resources specialists are usually employed by large companies or organizations or by government to manage staff. Personnel and recruitment officers identify and advertise job vacancies, recruit appropriate candidates, and help with the selection and reassignment of employees.
HR specialists perform some or all of the following duties:
Develop, implement and evaluate personnel and labour relations practices
Draft job descriptions, occupational classifications, and salary scales
Hire staff, determine the staff's educational needs and oversee appropriate training programs
Oversee employee benefit, assistance and workplace diversity programs
Advise managers and employees on personnel policies, compensation and benefit programs, and collective agreements
Understand labour laws and monitor changes to legislation or government regulations
Negotiate collective agreements on behalf of employers or workers, mediate labour disputes and grievances, and provide advice on employee and labour relations
Coordinate employee performance and appraisal programs
Personnel and recruitment officers perform some or all of the following duties:
Identify staffing requirements, post notices and advertisements, and collect and screen applications, including through computerized and online recruitment functions
Review candidates and contact potential applicants to arrange interviews
Arrange transfers, redeployment and placement of personnel
Coordinate selection and examination boards to evaluate candidates
Notify applicants of selection process and prepare job offers
Advise managers and employees on staffing policies and procedures
Organize and administer staff consultation and grievance procedures
Negotiate appeal and dispute settlements and coordinate termination of employment process
Determine employee eligibilities, arrange staff training and provide information or services such as employee assistance, counselling and recognition programs
May supervise personnel clerks performing filing and record-keeping duties
Trends and Projections
The future job openings for this type of job are in High demand.
Most of the work in this job is in Whitehorse (92.3% of jobs). Earnings in this type of job are higher than the average for all workers. The average annual earnings for all workers in this group was $64,100 in 2011.
First Nations Connections
Human resource specialists and personnel and recruitment officers in Yukon work in organizations that have both First Nations and non-First Nations employees. First Nation governments need HR and recruitment officers to manage and hire staff for their departments and development corporations.
HR and recruitment employees need a good knowledge of Yukon First Nations cultural, social and historical context. Training or experience in cross-cultural dynamics, which includes aspects like different communication styles (including consensus-building), spirituality and ceremony, and land-based lifestyles and diet, is important for people working in this field. Human resources professionals are in a special position to develop a common understanding of cross-cultural dynamics in their organization.
Human resources professionals need specialized knowledge of the obligations and benefits set out under the Yukon First Nations land claims agreement as well as related constitutional and historic rights. It is also important in many instances to know how First Nations and other organizations use their staff and resources to meet the requirements of these laws and obligations. Human resources and recruitment officers are key to creating an organization whose workforce includes both First Nations and others in such a manner that reflects Yukon population. They need to know how to attract and screen potential employees and to be aware of interview techniques that consider cross-cultural differences in communication. Awareness of preferential hiring practices and the Yukon Representative Public Service Plan is essential.
HR staff need to be aware of traditional Yukon First Nations cultural values, which might mean accommodating work holidays to stay in harmony with trapping and subsistence activities. First Nations offices may also shut down if there is a death of a community member.
In Yukon, most human resources and recruitment professionals are employed by governments, large companies, or they can be self-employed. They conduct the majority of their work in comfortable office settings during regular office hours. They may divide their office time with visits to the workplaces of their clients to analyze their client's needs. HR professionals may share their expertise with clients in a classroom setting. When their workload is heavy, they may be required to work weekends, evenings or irregular hours.
In Yukon, HR and recruitment workers often serve clients in several Yukon communities, so they must be willing to travel long distances to see and meet with these clients. Organizations and businesses have varying needs and limited resources, so the professionals serving them must have extensive experience and training.
Specialists in human resources usually have a diploma or a bachelor's degree in psychology, sociology, business administration or human resource management, with courses in labour relations, contract law, organizational analysis and/or human relations. Completion of a graduate degree in these disciplines is becoming more common, as is a Certified Human Resource Professional designation. Competition for entry-level positions is high, so part-time or summer experience in a human resources office is an asset.
All major universities offer programs relevant to this field. Yukon College offers degree programs and also has university-level courses that can be transferred for full credit to universities. Yukon College offers a master's degree in public administration through the University of Alaska Southeast. The College also offers business and management training through its business administration program and First Nations governance and public administration program.
Knowledge of computer databases and processing systems is important, as are skills in developing and implementing policies, programs and procedures. Ongoing education about the work and about changing regulations is necessary, and financial management skills might be required. Because specialists in human resources are often responsible for training in the workplace, skills and programs in adult learning are also beneficial.