Yukon WorkFutures

Retail and wholesale trade managers

NOC 0621 / RANK 1


What They Do

Retail trade managers and supervisors plan, organize, direct, control and evaluate the operations of businesses that sell merchandise or services on a retail basis. Retail trade managers work for retail sales companies or they may own and operate their own store. Retail trade supervisors are usually employees in retail businesses who coordinate the activities of other workers.

Main Duties

Retail trade managers and supervisors perform some or all of the following tasks:

  • Plan, direct and evaluate the operations of retail stores or departments in these businesses
  • Manage staff, schedule work hours and assign duties
  • Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
  • Determine merchandise and services to be sold, and implement price and credit policies
  • Locate, select and procure merchandise for resale
  • Develop and implement marketing strategies
  • Plan budgets and authorize expenditures
  • Resolve customer complaints
  • Determine staffing requirements and hire or oversee hiring of staff
  • Authorize payments by cheque and the return of merchandise
  • Sell merchandise to customers
  • Maintain specified inventory and order merchandise
  • Prepare reports of sales volumes, merchandising and personnel matters.

Working Conditions

These managers and supervisors work in the office and on the floor of their retail business. They often work long hours and on weekends when the store is open and after it closes. They may be on call to troubleshoot problems after hours. They may communicate with “head office” in another city using internet and phone, and may be required to travel to meetings in other locations.

How Do I Get There

Retail trade managers and supervisors require a high school diploma. A college diploma or university degree in business administration or other field related to the merchandise may be required. Experience in retail sales is often required.

Yukon College offers a one-year certificate program and a two-year diploma in Business Administration.

Yukon College also has a variety of first-year and second-year university-level courses that can be transferred for full credit to several Canadian and American universities that offer business degrees.

Some specialized business and management programs are available through Yukon College's School of Management, Tourism and Hospitality.